How to Use Hotel Wi-fi

Select “Hilton Honors” in your network settings.

When a browser opens, enter your last name in capital letters and room number to access the network.

 

Valuables 

Please keep your valuables in the safety box in your room. The hotel does not take responsibility for lost valuables.

 

Morning Call

For a wake-up call request, please call extension 9.

 

Use of Bathrobe, Pajamas and Slippers

Black slippers and pajamas are allowed when going to the Relaxation Area on B1F. Please refrain from entering

the lobby and restaurants while wearing pajamas, a bathrobe, or slippers.

In-room amenities and rental items
Please see this list.

 

Air Conditioner 

To turn on and off the air conditioner, press

 「運転 ( = ON ) / 停止 (= OFF ) 」 button on the control panel on the wall.
The operation mode is collectively controlled at office.
For temperature settings, use arrow ▲▼ buttons.

 

Mini Bar

All beverages and snacks on the mini bar including items in the fridge are free of charge.

 

NADESHICO SPA

Oil treatment is available at NADESHICO SPA on B1F.

To make a reservation, please call extension 9.

Please visit the page for details.

 

Shiatsu Massage

For shiatsu massage request in your room,

please call extension 9.

Laundry Service

In by 10:00 AM, :

　Regular: Back by 11:00 AM on the next day.

　Express:  Back by 07:00 PM on the same day.

There are laundry bags and form in a closet.

 

Requests and Arrangements

Luggage storage, luggage shipment, taxi services,

and other reservations are available at reception. 

Please call extension 9.

 

Check-out Time

Check-out time is noon. To extend your stay, please contact reception beforehand. 

Late check-out is subject to availability and chargeable, please contact reception for additional charges.

 

Payment

Please note that your total includes tax.

 

Visitors

Please meet with your visitors in Lobby or Lounge.

 

If You Feel Unwell

Please do not hesitate to contact us if you feel unwell.

 

How to Dial

・ Reception:  　 Dial 9

・ Wake-up Call:  Dial 9

・ Room Service: Dial 9

・ Emergency:  　Dial 9

・ To order Ice:　 Dial 9

・ Room to Room:  Dial Room Number

・ Local Call: Dial 0 + Phone Number
 

Restaurant, Lounge, and Bar on 1F
 

Casual dining à table

To make a reservation for lunch and dinner, 

please call extension 9. We recommend that guests make a reservation in advance to ensure a spot is available.
 

Breakfast 07:00 - 09:30（L.O.）

Lunch 　 11:30 - 14:30（L.O.）

Dinner 　 17:30 - 20:30（L.O.）

 
Lounge / Bar

Tea time 　　 10:00 - 16:30（L.O.）

THE LOUNGE 17:00 - 19:45（L.O.）

Bar time 　　 20:00 - 21:00（L.O.）

*THE LOUNGE

Staying Hilton Honors diamond member is admission free

In Room dining

Breakfast 07:30 - 11:30（L.O.）

*Reservations are required by 21:00 on the day before

Lunch・Dinner 11:30 - 21:00（L.O.）

*Please visit this URL for room service menu.

Fine dining SONORITÉ

Dinner 18:00 - 19:30（L.O）

*Seats are limited, and reservations required in advance.

GYM

Open 24 hours a day.

Please bring own wears and shoes.

Public Bath SILENT SPA/ Sauna

AM 06:00 - 11:00

PM 15:00 - 24:00

・Every day, male and female bathing areas switch after the evening operation hours.

　Please check which bath to use before entry.

・Bath towels, face towels, and bath and skincare amenities are available at the public bath. 

　Please see the table of “Bath, Skincare, and Haircare Amenities”.

・ Children over 7 years old are not allowed to enter the opposite-gender bathing area.

・ If you are intoxicated or have a skin disease or any other infectious disease, please refrain from using the bathing area.  

 Hotel Information

・Name：  KYUKARUIZAWA KIKYO, Curio Collection by Hilton

・Address：491-5, Karuizawa, Karuizawa-machi, Kitasaku-gun, Nagano, Japan 389-0102

・ TEL：  +81-267-41-6990

・ FAX：  +81-267-41-6330

・ Email：info@kyukaruizawa-kikyo.com

Important Notice

・ Please read the Accommodation Contract.

・ Smoking in the building is strictly prohibited.

・Please do not use an open flame within the facility.

・ Please smoke in the dedicated smoking area.

 

In Case of Emergency

In case of fire or other emergency, please notify reception immediately by calling extension 9 on the phone by the bed.

 

Emergency Exit

Please familiarize yourself to where you are now and to the emergency exit by the evacuation map on your guest room door. In case of emergency, a warning announcement will be broadcasted throughout the building. 

Please follow all instructions given by hotel staff.

We do not take responsibility for any theft, loss, accidents, or other incidents that occur in the hotel.